Category Archives: Strategic IT Management

Your Department’s Balanced Scorecard

Answer the following questions quickly: What are your department’s top 10 key success factors? How do you measure these factors? How do you report these measurements to your manager and others? The reason I wanted you to answer these questions … Continue reading

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Do an annual goals reset

In business, a year is very long time.  The economy can shift for better or worse, companies can merge, corporate business units can be bought and sold, senior company leadership can come and go, and projects can start and then … Continue reading

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Brainstorming: A great root cause analysis tool for managers

This week’s column is my forth of five columns on root cause analysis tools for managers.  In the first column I explained Root Cause Analysis as the process of trying to discover the source (or sources) of a specific problem. … Continue reading

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How do you measure your team’s success?

When answering this question, are you listing statistical categories that you track on a weekly or monthly basis, or are you thinking off the top of your head based on items in your last status report? As a department manager, … Continue reading

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Hire people that love their work

Sometimes you experience something unexpected that changes your perspective on the workplace.  This happened to me earlier this week while going through security at Logan Airport on my way to New Jersey on Jet Blue. There was a Transportation Security … Continue reading

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Don’t let the corporate nod happen to you

Let me begin by explaining the corporate nod phenomenon. If you have great respect and loyalty for your boss, when he/she comes to you with a new seemingly great idea and asks you to start a new project, you nod, … Continue reading

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Being a player/coach in the workplace

In the business world, a player/coach is an employee whose job description requires him/her to perform a combination of individual contributor and supervisory activities.  That is to say, you perform some required hands-on tasks that are the same and/or related … Continue reading

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Making decisions using other people’s expertise

As an individual contributor, you are asked to make decisions based on your expertise and knowledge.  As a manager, sometimes you are asked to make decisions on topics where your staff, not you, are the experts. What do you do … Continue reading

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Don’t take best people for granted

Have you ever heard the expression “The squeaky wheel gets the oil”?  If you haven’t, it basically means that you have to speak up if you want something.  It’s a lesson in assertiveness.  This is great advice if you are … Continue reading

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Work/Life Balance

As the expression goes, no one on their deathbed ever said they wished they spent more time in the office. This expression does not mean you should never go to the office, it just means that you should not neglect … Continue reading

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