Category Archives: IT Management Skills

Learn management by talking to strangers

When I was little my mother told me it was dangerous to talk to strangers. When you are a small child, this is great advice that will help keep you safe and out of harm’s way.  As an adult, however, … Continue reading

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You don’t need all the answers, just the right questions

When I first became a manager, I thought I needed to know all of the answers to all of the issues in my department. You know what, I was wrong.  I quickly learned that management was more about asking questions, … Continue reading

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Learn to Make Decisions Through Other People’s Expertise

As you move up the organizational ladder (get promoted), regardless of your chosen profession, you will eventually be managing business functions that are performing tasks that you have no personal ability to complete. Additionally, because these departments are within your … Continue reading

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Management Gone Wrong: 10 Ways To Fix Your Mistakes

Ok, you blew it. Now what? As an individual contributor you thought being a manager was easy.  Now that you have been in the role for a while you realized, like most things in life, it’s a lot harder than … Continue reading

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10 Great Negotiation Tips for Managers

As managers, we are continually negotiating with those we work with.  These people include our staff, peers, customers, internal departments providing us with value, internal customers that we support, and many others.  Outside the workplace, we are also continually negotiating … Continue reading

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Fishbone Diagrams: Another great root cause analysis tool for managers

This week’s column is my fifth and final column on root cause analysis tools for managers.  In previous weeks I explained Root Cause Analysis in general and three other great analysis tools; The Five Whys, Root Cause Mapping, and Brainstorming.  … Continue reading

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The Five Whys: A great root cause analysis tool for managers

In last week’s column I explained Root Cause Analysis as the process of trying to discover the source (or sources) of a specific problem. I then went on to say that in the four weeks that followed I would describe … Continue reading

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Making decisions using other people’s expertise

As an individual contributor, you make decisions based on your ability and expertise.  For example, say you are an accountant; you have the expertise to properly post an accounting transaction. Alternatively, if you are a techie, you know how to … Continue reading

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Your friends come and go, but your enemies accumulate

My first boss gave me a great piece of advice, which in all honesty, I didn’t really understand for many years. I’m a techie by education and profession, and he told me that after a while, it will feel like … Continue reading

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Bloom’s Law on Technology Skill Set Marketability: Your current technology skill set has a two year half-life

As a manager, if you lead, hire or work with techies and/or other knowledge workers heavily dependent on software technology, in my opinion, their technology-based skill set, from a marketability perspective, has a two year half-life. That is to say, … Continue reading

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