Category Archives: IT Management Skills

Fishbone Diagrams: Another great root cause analysis tool for managers

This week’s column is my fifth and final column on root cause analysis tools for managers.  In previous weeks I explained Root Cause Analysis in general and three other great analysis tools; The Five Whys, Root Cause Mapping, and Brainstorming.  … Continue reading

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The Five Whys: A great root cause analysis tool for managers

In last week’s column I explained Root Cause Analysis as the process of trying to discover the source (or sources) of a specific problem. I then went on to say that in the four weeks that followed I would describe … Continue reading

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Making decisions using other people’s expertise

As an individual contributor, you make decisions based on your ability and expertise.  For example, say you are an accountant; you have the expertise to properly post an accounting transaction. Alternatively, if you are a techie, you know how to … Continue reading

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Your friends come and go, but your enemies accumulate

My first boss gave me a great piece of advice, which in all honesty, I didn’t really understand for many years. I’m a techie by education and profession, and he told me that after a while, it will feel like … Continue reading

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Bloom’s Law on Technology Skill Set Marketability: Your current technology skill set has a two year half-life

As a manager, if you lead, hire or work with techies and/or other knowledge workers heavily dependent on software technology, in my opinion, their technology-based skill set, from a marketability perspective, has a two year half-life. That is to say, … Continue reading

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Look for the invisible

As a manager, if you want to really know what your boss, staff, peers, and clients are thinking, learn to look for the invisible.  I don’t mean like in the movie The Invisible Man.  I mean, look for the unwritten … Continue reading

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8 Time management To-Do tips for managers

As a manager, you and your time are most likely pulled in many different directions. As a result, it’s really easy to lose track of the large list of tasks that must be performed. At a high level, your time … Continue reading

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8 Questions that can help you improve your team’s performance

Say you have ten people working for you; three of them are great, four of them are good solid performers, and three are under-performing.  As a manager, where should you spend your management time and who should you pay the … Continue reading

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Value of 360 degree analysis

Imagine your boss coming into your office and saying that you will soon be involved in an analysis that will survey your peers, your staff, and your boss to find out what people really think of you.  Then, all this … Continue reading

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7 Ways To Talk With Business Users

As much as we love the technologies we use and how they work, most of our business users don’t. Business users are, generally speaking, looking for solutions to their problems and not necessarily the behind-the-scenes technologies that make it work. … Continue reading

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