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Class Description


 
Agile Scrum Master Soft Skills Training Class (two days)

By their nature, Agile/Scrum driven projects require a high level of interpersonal communication, teamwork, problem solving, decision making and other related business and soft skills. Additionally, those in the Scrum Master roles require additional specialized skills including leadership, managing change, conflict resolution, influence, client service and more.

This two day customizable training program is designed to give Scrum Masters the soft skills needed to maximize their effectiveness and enhance project success.

By their nature, Agile/Scrum driven projects require a high level of interpersonal communication, teamwork, problem solving, decision making and other related business and soft skills. Additionally, those in the Scrum Master roles require additional specialized skills including leadership, managing change, conflict resolution, influence, client service and more.

This two day customizable training program is designed to give Scrum Masters the soft skills needed to maximize their effectiveness and enhance project success.

These topics include:
Leadership without Authority
  • Initial Thoughts and Vocabulary
  • Leading Influence Concepts and Techniques
  • Understanding Yourself and Others
  • Maximizing Your Personal Power
Being an Agent of Change
  • Changing People and Culture
  • Making Change Succeed
  • Commitment and Buy-In
  • Four Phase Change Process
User Experience
  • Product and Service Quality
  • Documentation and Training Quality
  • Multi-Channel Accessibility
  • IT Thought Leadership
  • The User Experience / Client Service Connection
Great Internal Client Service
  • Understanding Your Clients' Characteristics
  • Being Proactive vs. Reactive
  • Showing Service Ownership
  • What Your Internal Clients Want
Conflict Resolution
  • Initial Thoughts and Vocabulary
  • Quick Conflict Resolution Tips
Leadership Concepts
  • Thoughts on Leadership
  • Servant Leadership

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