Corporate Training Home


Classes List on Home Page


Executive Coaching & Mentoring


IT Leadership Development

IT New Manager Training Overlay

What Great Managers Do

Understanding & Selling to the CIO

Contact us today and learn more about our corporate training!

Return to Home Page

Class Description


Interpersonal Communication

Interpersonal communication skills, ranging from emotional intelligence, to questioning techniques, to active listening, are key factors in professional and organizational success.

This class is specifically designed to enhance the participant's ability to communicate with others by expanding their knowledge in communication techniques, concepts, and best practices.

Class Topics include:
  • Emotional intelligence
    • Why EQ, not EI?
    • Self Awareness and Self Management
    • Social Awareness and Relationship Management
  • Question Types
    • Closed, Open and High Yield
  • Question Usages/Purposes
    • Accuracy, Clarification, Completeness, Relevance, etc.
  • Active Listening
    • Traditional Topology
    • Caring Topology
  • Listening Styles
    • Action, Informational, etc.
  • Visual, Auditory, and Kinesthetic Communications
    • Understanding of the three basic types
  • Building Rapport
    • First impressions, barriers, techniques, etc.
  • Problem Solving Listening Framework
    • Person, Topic, Delivery, and Setting
  • Body Language
    • Movements, posters, gestures, etc.
Key Take-A-Ways:
  • An understanding Emotional Intelligence concepts
  • Working knowledge of question types and techniques
  • General communications techniques needed to maximize the value of personal and professional interactions

Is this class of interest to you?
If yes, click here to contact us with your questions.

(c) Manager Mechanics LLC, All Rights Reserved